European Airline Customer Service – a Chicken vs Egg Thing?

This is a tale of three airlines with three different airline customer service nightmares: delays, cancellations, and missed connections. One occurred in the US while the other two happened in Europe. Looking back on each situation it makes me wonder which came first – horrible European airline customer service or extremely low expectations by European […]

Narita Airport Layover – Making the most of your time in Tokyo

Last year, I wasted six hours of my life in a lengthy Narita Airport layover and proclaimed it: “THE WORLD’S MOST BORING AIRPORT FOR A LONG LAYOVER” Sadly, Narita Airport is old and it IS incredibly boring, offering little in the way of food or entertainment. More recently, I had an even longer layover (25-hours) in Narita, […]